Museum Oil Paintings Shipping and Return Policies

Museum Oil Paintings offers free international shipping to better serve our valued clientele.  In stock reproductions will be shipped within 24 hours.  Commissioned reproductions will be delivered to your home within an average of three weeks, due to the detail-oriented drafting process.

Commissioned portraits delivery will vary depending upon possible alternations to the work as requested by the client.  Typically, your oil portrait will be completed and delivered to your home in an average of three weeks from the date of photograph submission.

All works of art are expertly packaged by our artists to ensure safe delivery.  Special care is made to ensure no tears or stretching of the canvas is possible.  The packaging is inspected carefully once more before shipping.  All paintings on canvas are shipped inside an artist’s tube carton, additionally protected with a removable plastic sleeve.

In several countries, including those of the European Union, and the United States, value Added Tax, or VAT, is typically not applicable.  In some countries, charges may be subject to import duties, local taxes and/or custom charges.  As custom policies differ greatly between countries, Museum Oil Paintings is not responsible for any form of additional charges by other countries, although hand-painted oils on canvas are normally duty free.  The Customs Service in your country will have any information you need regarding their shipping and import policies.  Museum Oil Paintings takes the greatest care in packaging and shipping your oil painting, but is not responsible for investigations by customs authorities.

In the unlikely event that a painting must be returned, Museum Oil Paintings will cover the shipping costs and refund 100% of your purchase price.

Museum Oil Paintings offers a 30 day money back guarantee for client security.  This enables the client to make a purchase and hang the piece for 30 days.  In the unlikely event that a painting does not meet a client’s décor or is in any way unsatisfactory, our customers have 30 days from the date of delivery to return their painting.  The painting must be photographed by the client prior to shipping to ensure the condition of the work.  If a painting is damaged upon delivery to the client, we ask that you please send us a photograph as well as the details of the problem and we will proceed as per our policies.  Museum Oil Paintings will organize the collection and labeling of your returned item.  Your return shipping is paid in full by us.  We will refund 100% of your purchase price once we have received the painting.  This is one of our most important policies and a great part of our customer relation success.

There will be no paper work required to return your painting, just an email notification stating your request to return the work.  The pickup of your painting will be scheduled at your earliest convenience.